1691 Global banks improve the bottom line and the customer experience with Watson Assistant and Discovery

The aggregate potential AI cost savings for banks is estimated at USD 447 billion by 2023 with the front and middle office accounting for USD 416 billion of that total, per Autonomous Next research. With IBM Watson® Assistant and Discovery, banks can improve customer service while empowering agents and financial managers—which in turn reduces costs. Hear success stories from Watson customers CIBC, TSB and Caixa Bank and see different ways to deploy AI in banking, sales and financial services.