1973 Elevate customer experiences and delight your insurance claims customers: IBM and Forrester

Tuesday, May 11, 2021 8:00 PM to 8:35 PM
Americas
Breakout Session
Industry

Information

Customer expectations are high and rising, and it’s no different in the insurance business. Insurers need to harness their data in conjunction with cognitive technologies to elevate the customer experience and improve retention. Join IBM and Forrester experts to learn how hyperautomation technologies such as process mining, robotic process automation, AI, machine learning and NLP help to transform the insurance claims process from a series of manual tasks to an automated, end-to-end workflow.
Program
Core Curriculum
Industry
Insurance
Technical Level
101
Session ID
1973